You may also return a product to us for any reason as long as the item is in its original condition and can be resold. Returned items are subject to a 25% restocking fee. You must request a return within five (5) days of your order being delievered to the shipping address. Upon receipt of your return, we will inspect the item. If the item is in sellable condition with no damage, a refund will be issued minus the shipping cost and restocking fee.
In all cases, you must pay to ship the item back and the cost of shipping and handling on the original order is non-refundable.
It is your responsibility to unpack and inspect all items once you have received them. Take care in unpacking certain items because they may be fragile and are packed tight to ensure safe shipment. If an item is found in the shipment that meets with the guidelines above as to what is considered damage it must be reported to us within five (5) days of receiving the shipment.
Return requests are only accepted via our contact form or the messaging system on the affiliate site you purchased through. Once you contact us and we verify that you meet the requirements for a return you will get a Return Authorization (RA) number along with a return address and instructions for returning the items. Returns will not be accepted without an RA number.
Items to be returned must be shipped back to us in the original box and packing material in which it was sent. It is your responsibility to ensure that no additional damage occurs to the item as it being shipped back. All returns must be received within seven (7) business days of creation of the RA number. Returns received after this date may not be honored.
Return policies differ from site to site so please check with the return policy listed on the site you purchased our item from, however, generally these same guidelines apply. You may contact us when in doubt or if you have any questions.
Please be aware that an additional shipping or delivery charge will exist to ship the item. Also please note that some items are too large to reasonably ship due to size and cost. We will be happy to work with you and we do try our best to reach out and contact individuals who fail to pickup their reserved items.
We will hold onto the reserved item for as long as we reasonably can and storage space allows. We will do our best to contact you based on the information that was filled out on the Pickup & Custom Order Form. After a reasonable amount of time and attempts to contact you, we reserve the right to resell or dispose of an item left abandoned and not picked up.
If the item is expected to be in stock in a few days (typically within a week), we will hold your order and let you know when it will ship. You will not be billed until the item ships. Once the item ships, you will be notified via email.
If the item will be out of stock for a long time or if the item has been discontinued, we will cancel your order and will contact you and let you know.
If only part of your order is out of stock, we will contact you and ask you if you want us to ship the in stock portion of your order and refund you for the out of stock portion or if you want the whole order canceled.
We will do our best to contact you via email and phone a reasonable number of times if items are out of stock for more then a few days. If we are unable to contact you or you do not respond, we will assume you wish to cancel your order. Your order will them be cancelled. You will not be billed for anything if your order is canceled. If you already paid via PayPal®, a refund full the order will be issued to your paypal account. Please allow several days for your refund to appear in your account. If you wish to place your order again at a later date, you must reorder.